The casino credited a bonus to the player’s account as an apology. The player from India had requested a withdrawal less than two weeks prior to submitting their complaint. The issue was resolved as the player received the withdrawal after communicating with the Complaints Team, who had confirmed that they would assist if the delay persisted beyond 14 days. The player from Austria was unable to withdraw her €338 after being informed that her account was blocked due to a supposed violation of the terms and conditions, which she did not understand.
Players can also download the dedicated Winspirit mobile app on the website. Note that some games might be exclusive to the desktop or mobile version due to varying provider restrictions that are at their discretion. Sport lovers at Winspirit are welcome with a welcome bonus of up to €200 + €/$/£ 100 freebet for the first 2 deposits. For the first deposit offer, you can get started with at least €20.
- After providing evidence, including a video and a screenshot demonstrating the game functionality, his claim was still denied.
- Moreover, we have the appropriate licenses that are required for online casinos in Canada.
- We have established partnerships with reputable responsible gambling authorities like GamCare to ensure a safe and supportive environment for our players.
- Note that some games might be exclusive to the desktop or mobile version due to varying provider restrictions that are at their discretion.
- Choose from a wide variety of poker games, including live poker, video poker, and classic poker titles, all available for real money play on both mobile devices and desktops.
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Despite being told that the payout would occur within a few hours, she received no further communication from the casino. The Complaints Team investigated the issue and found that the casino had evidence of the player creating multiple accounts, which was against the casino’s terms. Consequently, the complaint was rejected as the behavior was strictly prohibited. The player from Germany highlighted issues with WinSpirit Casino, which had allowed him to create a new account despite his self-exclusion since December 2024. The casino admitted this was a mistake but refused to refund the €200 lost on the second account, raising concerns about their responsible gaming practices and system reliability.
Customer Support Service at Winspirit
- She expressed disappointment in WinSpirit Casino as customer service offered only generic responses, leading her to feel as though she was being scammed.
- With these trusted payment solutions, users can enjoy their gambling experience with the peace of mind that their financial data is protected from third-party access and fraudulent activities.
- We did not find WinSpirit Casino on any relevant casino blacklists.
- The language options available are English, French, German, Spanish, Portuguese and Italian.
- You can interact with them and other players through the live chat feature.
- According to the platform’s Payment Policy, all transactions must be made according to the specified amounts on the portal.
The more you play for real money, the higher you climb the VIP levels. The Winspirit Casino registration form is understandable to any player and can be completed in just a few minutes. Winspirit Online Casino is a new popular casino project in Canada. Now more than 100 thousand players from all over the world are registered in our casino. We have our own casino bonus system, as well as a unique gaming model that will appeal to both beginners and experienced gamblers.
Insufficient evidence from player
The Complaints Team had facilitated communication with the casino, leading to the eventual closure of her account. The complaint was then rejected upon her explicit request, as an agreement had been reached with the casino. On the whole, also considering other contributing factors in our assessment, WinSpirit Casino has achieved a Safety Index of 8.9, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
VIP (Loyalty) Program
Withdrawals using certain payment methods like crypto are processed instantly, while bank transfers take between 2-5 working days. The second sports welcome offer is a 25% Freebet up to €/$/£ 100 for the 2nd deposit when you top up your account with at least €/$/£ 40. Keep in mind that a Winspirit freebet shall only be valid on specified bet types. Freebet bonus will be valid for 3 days, unless stated otherwise.
Cons with WinSpirit Bonus
We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players. You can interact with them and other players through the live chat feature. Experience the thrill of live dealer games, powered by reputable software provider Evolution Gaming. Engage in live roulette, blackjack, baccarat, and various game variations within the “Tables” section. The Winspirit platform operates within regulations and complies with all necessary laws of Australia.
Getting Started with Gambling at Winspirit Casino
To view the casino’s user reviews, navigate to the User reviews part of this page. According to the platform’s Payment Policy, all transactions must be made according to the specified amounts on the portal. Note, that Winspirit casino reserves the right to block user accounts and report illegal transactions. In addition, the company may ask for identification documents to confirm the monetary transmission. You can also scroll to the bottom of the page and look for the “Winspirit is always with you! ” section, where the “Install application for mobile” is located.
Browse all bonuses offered by WinSpirit Casino, including their no deposit bonus offers and first deposit welcome bonuses. We did not find WinSpirit Casino on any relevant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
The platform is licensed to offer online casino and sports betting services. Winspirit’s VIP program rewards players with loyalty points for playing their favorite games. Unlock exciting giveaways, promotions, birthday free spins, bonus review free spins, and subscription bonuses.
This sports welcome offer carries a 7x wagering requirement. Winspirit, established in April 2023, is an online casino platform which is operated by Complete Technologies, licensed by Curaçao Gaming Control Board (GCB) and operated under Curacao laws. The player from Austria had repeatedly requested account closure from Win Spirit due to significant losses, but had not received the necessary email for self-exclusion. Despite her attempts, her account remained active, and she sought the return of her funds.
The player from Australia reported that he had won a feature in the casino, but it never started. This incident occurred for the second time, resulting in a pending amount of $63.50 plus any potential winnings from the feature. The issue was investigated by the casino, which confirmed that the game «Lucky Potion» was functioning properly and issued compensation of $63 to the player for the problematic round. The player from Austria had his account blocked due to gambling addiction, but it was reopened by Winspirit, allowing him to lose more money. He subsequently requested a refund for the losses incurred since the account reopening.
